OneWorkForce Mobile is a state-of-the-art mobile app for BlackBerry®, that allows you to real-time monitor your contact center activity anywhere and anytime.
Follow your services and agents, compare real and planned indicators and always keep track of your SLA… while away from the contact center.
It is possible to analyze several KPIs (Service Level, Demand, Answered, Abandon Rate, Average Service Time, Agents and Average Speed of Answer) and visualize each KPI chart detail in daily or 15 minute intervals.
All the real time KPIs can be compared to their planned counterparts to immediately identity deviations.
Like it? Share with your friends!
Supported operating systems:
RIM BlackBerry OS 4.2, RIM BlackBerry OS 4.3, RIM BlackBerry OS 4.5, RIM BlackBerry OS 4.6, RIM BlackBerry OS 4.7, RIM BlackBerry OS 5.0
Similar Software:
DominoEventMonitor DominoEventMonitor - Here we are with the Lotus Domino log.nsf always availabe out of your pocket. This first demo release simply shows you the People view of your company's names.nsf in a compact way. Additional features like local SQLite datastore for configurations and different event data, filters for different views etc
Synchroteam This client is the mobile client of the Synchroteam.com cloud service, which provides a complete solution to organize, schedule and dispatch work orders directly on the mobile device of your field workers
Reed Expositions France Reed Expositions France, subsidiary of Reed Exhibitions, organises 60 trade and consumer events : Batimat, Maison&Objet, Equip'Hôtel, Pollutec, Midest, SITL, Festival de la Plaisance de Cannes, Nautic - Salon Nautique de Paris, FIAC
Sustainable Facilities Mobile Sustainable Facilities Mobile (SF Mobile) brings valuable sustainable building and workplace design guidance from the U.S. General Services Administration’s (GSA) Sustainable Facilities Tool (http://www.sftool.gov) into your hands wherever you go
Push Legal - A Mobile Law Library A professional legal app to quickly reference, access, and search up-to-date statutes and cases while on-the-go, PUSH:legal is a complete legal research system in the palm of your hand, designed by lawyers, for lawyers
Tims Coffee Order Help to record your order of Tim Hortons coffee to avoid memory mistake
SMS my Position SMS my Position - How many times have you spend ages trying to explain somebody where to meet up, and finally not finding them? With this application you can just say: I'll send you an SMS with my location and we meet there SMSMyPosition is a very simple application that allows you to SMS your position in 3 clicks
Contact Center Advisor - Mobile Edition Contact Center Advisor - Mobile Edition - The Genesys Advisor Performance Management Suite is a real-time management solution which brings information together, provides coherent and useful answers, and empowers its users to take action
SurveySwipe SurveySwipe allows businesses to conduct mobile research. Businesses invite their community members to participate for feedback. Members of the communities will get points that can be used to redeem rewards such as Amazon Gift Certificates
REO Allegiance **** TO USE THE REO ALLEGIANCE BlackBerry® APPLICATION YOU MUST HAVE AN REO ALLEGIANCE CONTRACTOR ACCOUNT. VISIT WWW.REOALLEGIANCE.COM TO REGISTER AS A CONTRACTOR.****
The REO Allegiance website is now in the palm of your hands
Other Software by developer «COLLAB»:
not found
Comments on OneWorkForce:
Comments not found
If you noted an error or download link is broken, please, report it via this page or use comments.
OneWorkForce is compatible with your device BlackBerry Curve 8910 (RIM Atlas)